VISITOR FAQs

What is Mandela My Life: The Official Exhibition?

Mandela My Life: The Official Exhibition, is a new world class exhibition on Nelson Mandela’s extraordinary life, curated from the extensive collections of the Nelson Mandela Foundation in Johannesburg. A century on from his birth, this exhibition poetically and emotively explores the personal and public life of Nelson Mandela, one of the most influential men in modern history.

A rich selection of rare personal artefacts, film footage and documents, combined with newly created audio-visual pieces form the heart of the exhibition and offer an insight into the world that shaped Mandela’s life and journey. Many of the objects will be on display outside of South Africa for the first time.

This official Mandela exhibition will commemorate, illuminate and most importantly share Nelson Mandela’s living legacy with the world.

Live his journey.

When does this exhibition open?

Mandela My Life: The Official Exhibition opens Saturday, 22 September 2018.

Where is the exhibition located?

The exhibition is located in the Melbourne Museum Touring Hall (11 Nicholson Street, Carlton VIC 3053)

Is this a temporary exhibit?

Yes, Mandela My Life: The Official Exhibition is a temporary exhibition exclusive to Melbourne and will close on Sunday 3 March 2019.

Is this exhibition for all ages?

Yes, Mandela My Life: The Official Exhibition welcomes visitors of all ages.

How big is this exhibition?

The Melbourne Museum Touring Hall is the location for this exhibit and measures 885m2.

How long does it take to go around the experience?

It will take approx 60 minutes to complete the entire exhibition

Can I bring my camera to this exhibition?

Photography and videography is welcome in the museum for non-commercial purposes, except where signs specifically prohibited.

Where is this exhibition located?

The exhibition is located in the Melbourne Museum (11 Nicholson Street, Carlton VIC 3053).

Is there parking at this exhibition?

Yes, located under Melbourne Museum, our car park is open 7 days a week from 6.00am to midnight daily. Enter via Rathdowne Street or Nicholson Street. (link to Melbourne Museum Parking Fees page)

  • Book a car park online and save up to 40%.
  • Designated disabled parking is available on level P2 adjacent to the lifts.
  • Height clearance: the car park height clearance is 2.15m
  • Electric Vehicle charging: two Delta Energy Systems AC EV chargers fitted with type 1 connectors are located on level P2 Nicholson Street. There is no additional cost to use the chargers.

What form of public transportation are available?

Plan your trip using Metlink’s Journey Planner. Transport options include:

  • Tram route 86 or tram route 96 to corner of Nicholson and Gertrude Streets
  • Free City Circle Tram to Victoria Parade
  • City loop train to Parliament Station
  • Bus routes 250, 251 and 402 to Rathdowne Street
  • Making a trip to the city? Take a V/Line train

Are we able to take food and drink into the venue?

No, to protect the original artefacts, immersive multi-media environments and scenic re-creations, you are not able to bring food or drinks in with you except bottled water.

Is there wheelchair access to the venue?

Yes, all areas of the Melbourne Museum and exhibition galleries have lift and/or ramp access. All levels of the museum have accessible toilets. Wheelchairs are available to borrow from the cloakroom on a first-come basis.

What does the time on my ticket mean?

The time printed on your ticket specifies the session that you can attend. Please be sure to arrive 10 minutes prior to the time printed on your ticket.

How will I receive my ticket?

You will select one of the following delivery methods when purchasing your ticket:

  • Mobile ticket – the fastest way to get your ticket!
  • Regular Mail
  • Print at home ezy-tickets (sent to the email address attached to your My Ticketek account
  • Box Office collect

Are tickets refundable?

All sales are final. Please refer to the Ticketek Terms & Conditions of Sale.

What forms of payments are accepted?

Ticketek accepts Mastercard, Visa, Diners and American Express cards.

Do I have to book in advance?

Due to the popularity of the exhibition we strongly recommend that you book in advance to avoid missing out!

What do I need to bring to the venue on the day to gain access?

You will require your ticket in order to scan into the exhibition.

Do I have to specify the name of my guest when I book tickets?

If you are collecting your tickets from the Box Office you will require ID to collect your tickets.

I am now unable to go, can I give my ticket to a friend/relative?

Yes, you can give your ticket to a friend or relative to use on your behalf.

Are there discounts for children, students, seniors, etc.?

Children 3 and under are free. Please refer to ticketek.com.au for concession prices for students and seniors.

What is the Group Rate?

There is a 20% off groups discounts on all tickets.

To make a booking contact Ticketek Groups on 1300 364 001

or for further information email groupbookings@ticketek.com.au

How many people are needed to qualify for group rates?

10 or more people qualify for group rates

How will I receive my group tickets?

Your group tickets can be mailed to a specified address or be collected from the Box Office.

What do I do if my group is unable to attend at my scheduled time?

If you cannot make your schedule time, please contact Ticketek Groups to reschedule. Please note, all sales are final as per the Ticketek Terms & Conditions of Sale.

Can I host a private function with exclusive access to the exhibition for my company?

Yes you can. Please contact our Corporate Hospitality team on 02 9266 4466 or hospitality@teglive.com.au

I’m not ready to book an event but I would like more information?

Please contact our Corporate Hospitality team on 02 9266 4466 or hospitality@teglive.com.au

How do I book an event?

Please contact our Corporate Hospitality team on 02 9266 4466 or hospitality@teglive.com.au

What if I need to cancel my event?

All sales are final as outlined in the Terms and Conditions of Sale on the booking form you will complete through the hospitality team to secure your event.